Frequently Asked Questions
We’re here to help! Browse our most commonly asked questions about shipping, returns, sizing, and more. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to our customer support team.
How long does shipping take?
Standard orders ship within 7-14 business days from the date your order is confirmed. This timeframe allows us to carefully pick, pack, and prepare your items for shipment through our fulfillment partner, ShipBright Fulfillment Co. Once your order ships, you’ll receive a tracking number via email so you can monitor its progress. Please note that business days exclude weekends and holidays.
How do I track my order?
Once your order has been shipped, you’ll receive an email confirmation with a tracking number and a direct link to monitor your shipment in real-time. You can also log into your Elevate Women’s Fashion account at https://styleveeda.com and navigate to “My Orders” to view tracking information for any of your purchases. If you haven’t received a tracking email after 14 business days, please contact us at [email protected] or call 1-844-608-1914.
What is your return policy?
We want you to love every piece you purchase from Elevate Women’s Fashion. If you’re not satisfied with your order, you may return most items within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in original condition with all tags attached. For specific return instructions and to initiate a return, please log into your account or contact our customer service team at [email protected] or 1-844-608-1914 (Mon-Fri, 9am-5pm EST). Please note that sale items and clearance merchandise may have different return terms—check your order confirmation for details.
Do you ship internationally?
At this time, Elevate Women’s Fashion ships within the continental United States only. We do not currently offer international shipping. However, we’re constantly working to expand our shipping capabilities. If you’re interested in international delivery options, please contact us at [email protected] and we’ll keep your request on file for future consideration.
What payment methods do you accept?
We accept all major credit and debit cards to ensure a smooth and secure checkout experience. Accepted payment methods include Visa, MasterCard, American Express (AMEX), and Discover. All transactions are processed securely using industry-standard encryption technology. If you encounter any issues during payment, please contact our support team at [email protected] or 1-844-608-1914.
How do I know what size to order?
We provide detailed sizing charts and measurements for every item on our website. On each product page, you’ll find a “Size Guide” or “Sizing Information” section that includes bust, waist, hip, and length measurements in both inches and centimeters. We recommend comparing these measurements to a garment you already own and love wearing. If you’re between sizes, our product descriptions often include guidance on fit (such as “runs small” or “fits true to size”). If you have questions about sizing for a specific item, our customer service team is happy to help—reach out at [email protected] or 1-844-608-1914 (Mon-Fri, 9am-5pm EST).
What should I do if my item arrives damaged?
We take great care to package all orders securely, but accidents can happen during shipping. If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. Send your report to [email protected] or call 1-844-608-1914 (Mon-Fri, 9am-5pm EST). We’ll work quickly to send you a replacement or issue a full refund, depending on your preference and product availability.
Can I modify or cancel my order?
We process orders very quickly to get your items shipped as fast as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] or 1-844-608-1914 (Mon-Fri, 9am-5pm EST). Requests submitted before your order ships have the highest likelihood of being accommodated. Once an order has left our fulfillment center, cancellation and modifications are no longer possible, but you’ll be able to return the items once they arrive.
How do I contact customer support?
Our customer service team is here to assist you Monday through Friday, 9am-5pm EST. You can reach us in the following ways:
- Email: [email protected]
- Phone: 1-844-608-1914
- Mailing Address: Velmoryx Group Corp, 6881 W Charleston Blvd, Ste A, Unit #5045, Las Vegas, NV 89117, USA
We aim to respond to all inquiries within one business day. For faster assistance with urgent matters, calling our support line is recommended.
Why is my order taking longer than expected?
Most orders ship within 7-14 business days. However, processing times may occasionally be extended due to high order volume, inventory verification, or weather-related disruptions. If your order hasn’t shipped within 14 business days, we recommend checking your email for any updates. If you haven’t received shipping confirmation by then, please contact our support team at [email protected] or 1-844-608-1914 (Mon-Fri, 9am-5pm EST) and we’ll investigate the status of your order right away.
Still have questions? Don’t hesitate to reach out. Our friendly and knowledgeable team at Elevate Women’s Fashion is committed to making your shopping experience exceptional. Contact us at [email protected] or 1-844-608-1914 today!